At Lydia Maris Resort & Spa our priority is the safety and well-being of our guests and employees. Following the continuous spread of the coronavirus (COVID-19) pandemic, we would like to extend our warmest thoughts to the people who have been affected by this unfortunate event and our deepest appreciation to the healthcare workers and local communities who are fighting against the virus.
We are doing everything we can to provide the safest accommodation to you, as we are closely monitoring the latest developments, standards and protocols related to COVID-19 issued by the World Health Organization (WHO), the Greek government, the Ministry of Health, local health agencies and public health officials. All is in place to keep your health and safety top of mind.
Below is an update of our plans for the season 2021, subject to adjustment given ongoing and unforeseeable changes.
Β. OUR COMMITMENT TO HEALTH & SAFETY
Considering the health and safety of our guests and staff as our top priority, we assure you that our integrated Health and Safety plan foresees all measures, specifications and procedures across all hotel departments to address the new COVID-19 and any disease that can transmitted in the community, in accordance to the World Health Organization, the Greek Ministry of Health and local authorities:
- Intensified cleaning & disinfection across all high-volume touchpoints & guestrooms
- Disinfectant dispensers & masks for guests in public areas
- High standards of food safety – Certified ISO 22000 procedures
- Extended hour of operation of F&B outlets to allow ample time & space
- Social distancing specifications in recreational areas, pools & beach
- Simple & fast check-in / check-out procedures
- Doctors on call 24/7 to provide special care to our guests
- Ongoing training for our staff
- Awareness campaign
In addition to these measures, please visit Greek Organization for Disease Control and Prevention (EODY) to learn more about what you can do to travel more safely.
Covid – our top priority is your safety
Considering the health and safety of our guests and staff as our top priority, Lydia Maris, in consultation with the guidelines and recommendations of the World Health Organization, ECDC, the Greek Ministries of Health and Tourism and local authorities, have devised and put to implementation an integrated Health and Safety plan foreseeing all measures, specifications and procedures across all hotel departments to address the new COVID-19 and any disease that can be transmitted in the community. Management and all staff members are committed to provide a carefree and safe stay to our guests.
Increased cleaning and disinfection across all high-volume touchpoints and all exposed surfaces. Health stations placed throughout the hotel, including wipes and sanitizers. Info boards for guests on how to take the necessary precautions. Simple and fast check-in/check-out procedures. Contactless payment of taxes and other services at the Reception. Alcohol-based hand rub, soap, and tissues available in every restroom.
Deep cleaning and disinfection in all guest rooms and bathrooms. Specific sanitation consideration on all high-touch guest room areas using a propriate disinfectant. Unused disposable items are discarded, bed linen from customer rooms that may be contaminated will be kept in separate labeled bags and washed at temperatures of 60-90 degrees, all furniture made out of fabric disinfected with steam cleaners and disinfectants, while rooms will be ventilated after evacuation.
High standards of food safety and hygiene, as well as strict personal hygiene policies for our team members will be followed. All restaurants’ surfaces & furniture will be disinfected after each service and the tables will be cleaned and disinfected after each sitting. Breakfast – Lunch – dinner hours are extended (according to needs) to allow ample time for the seating of guests. Seating capacity will be reduced, and tables will be arranged to allow proper social distances.
Disinfection of lounge chairs and sitting areas will take place after each sitting. The lounge chairs around the swimming pool will be in-group of 2 and at least 2 meters away from each other. Meticulous observance and supervision of established procedures, frequent recirculation time of the water at least every 4 hours, frequent chlorine measurements to control its levels, water change, pH control, etc.
Alcohol- based hand sanitizers will be available for guests and employees in different areas throughout the hotels. Such areas include the hotel entrance, the reception, the lobby, the corridors, the food and beverage outlets, the Kids Clubs, the Pool and Spa areas etc.
Air-conditioning & ventilation
All air conditions (split units) in the rooms and public areas are safe to operate. Our hotels’ central ventilation system is maintained to continuous operation with fresh air according to the latest legislation rules. The circulation of fresh air similarly does not pose any problem to guests’ health and safety.
Social distancing actions will include limiting large groups of people coming together. Signs at the hotel’s public areas will remind our guests to maintain social distancing of at least 1,5m.
Hotel response teams & training
Our hotel will assemble an internal Response Team, including a member from every department, responsible for keeping a pulse on hotel operations. All personnel have received extensive ongoing training on Health & Safety measures to provide a carefree and safe stay to our guests, implementing the POSI (Prevent of Spread of Infection) guide and all procedures and preventive measures.
Awareness campaign at the hotel
A comprehensive awareness campaign is rolling out in our hotel, with health & safety measure signs throughout the facilities describing ways to prevent the spread of viruses.